(01872) 519101

Terms & Conditions

  1. The trees are available for you to select from Mitchell Fruit Farm during our advertised days and hours.
  2. The tree, pot and saucer remain the property of Christmas Tree Rental Cornwall throughout the term of rental.
  3. Unless you have booked delivery & collection, you are responsible for taking your tree home and returning in January, failing to return the tree and saucer will result in the deposit being kept.
  4. We are only open for the advertised hours, if customers are unavailable to attend during these, we ask you to contact us to make alternative arrangements.
  5. Once you take the tree home or accept delivery, we will take that as your acceptance of the product.
  6. If you change your mind prior to receiving your tree and wish to cancel your order, then you must notify us by emailing . We ask you give us at least 48 hours before 0001 on the scheduled delivery or collection date. We will then be able to issue a full refund.  If you cancel within the 48 hours, we will process the refund minus the delivery cost. If these requirements are not adhered to then we will not be able to refund as this affects delivery arrangements and organisation.
  7. If your tree isn’t on your doorstep ready for collection, you will forfeit your deposit unless you return the tree to us by 10th
  8. Your Christmas tree will be delivered to and collected from your doorstep.  We would love to help you carry it indoors/outdoorsbut to maintain our delivery schedule unfortunately we can’t do this. The large trees are heavy, please ensure you have someone to help you move the tree.
  9. If your tree is being collected byus, then all decorations must be removed prior to collection of the tree.
  10. The hirer must follow the care instructions or the customer risks losing their deposit.  These form part of the Terms & Conditions.
  11. The hirer must NOT use artificial snow/flock/glitter sprays.  These contain chemicals and will seriously damage the tree. If this occurs, then we will need to recover the cost from the hirer.
  12. If any damage is caused to the tree, or if the care instructions are not followed, we reserve the right to keep the deposit.
  13. Trees cannot be refunded or returned, except in accordance with your legal rights, for example in the event they are faulty or damaged.
  14. The trees are living so may have their own quirk of shape, you cannot return a tree if you do not like its shape, but you are welcome to select your own tree.
  15. The cancellation right under the Consumer Protection (Distance Selling) Regulations 2000 does not apply to plants.
  16. The trees should all be happy and healthy, if you feel your tree isnot,we advise you to let us know as soon as possible. If you contact us within 48 hours with a detailed explanation and provide photos as required of the issue, we will endeavour to replace the tree at the next available delivery slot if we feel it’s necessary.
  17. Please refer to our Privacy Policy for information on how we treat any data you provide us.
  18. We will refund the deposit within 14 days of receiving your tree, and saucer if appropriate, if they have been returned in a good condition. They will be checked when they arrive at the Mitchell Fruit Garden.